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On August 28, 2017, the Town of Cobourg asked residents and local businesses to respond to a survey on the Town’s recently launched website.  Although the website clearly looks better and works better on phones, not everyone is happy with its functionality.  In particular, Ashley Purdy, Communications Officer for the Town of Cobourg asks: “What additional features and content would you like to see?"  The web site was built by eSolutionsGroup with modules that have been developed for other municipalities and formatted in response to input from Town staff.  It houses a lot of useful information and is fast becoming the prime communication portal for the Town.

cobourg logoAshley says that:

The Town of Cobourg will work continuously to improve usability, content and the overall design of the website. Residents and local businesses are encouraged to provide candid feedback when taking the online survey. The input provided will help the Town set priorities about web content and navigation moving forward.

Note that when the site was being developed, a list of features was given and most have been implemented with a couple of exceptions:

  • A Polls module – so citizens (and presumably others) can vote on current issues.  Not done.
  • E-commerce capability to allow payment for dog tags and more.  Payment for Parking Fines available online but not dog-tags

There are no questions specific to these but there is plenty of opportunity to give your opinion. 

Questions on the Survey

1. How do you access our website? (Desktop, Smart Phone, Tablet)
2. What information have you looked for on our website?
3. How do you look up information on the Town website?

  • Main menus (My Cobourg, Recreation & Culture, Business & Development, Town Hall)
  • Services A-Z list
  • Search bar in website
  • Search engine outside of website

4. How easy is it to find what you are looking for on our website?
5. How easy is it to understand the information on our website?
6. Is there any specific information you searched for but could not find on our website?
7. What do you like most about the Town website?
8. What do you like least about the Town website?
9. How can we improve the Town website?
10. Are there any other government/municipal websites that you like? Why?
11. How important is it to you that the Town provides opportunities for you to submit feedback and/or express your opinions on Town-related issues and topics using our website and social media?
12. What are your preferred methods for interacting with the Town?survey monkey268

  • Email
  • In person (face-to-face)
  • Mail
  • Online (website)
  • Phone
  • Social Media
  • Other (please specify)

13. How often do you visit the Town of Cobourg website?
14. Is the Town of Cobourg your primary residence?
15. Are you employed by The Town of Cobourg?
16. Please indicate your age range.
17. Where did you hear about this survey?

Take the Survey
Go to: www.surveymonkey.com/r/cobourgwebsite . The survey will close on Friday, September 8, 2017 and should take less than 10 minutes to complete.

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